Dear René Zurauskas,
Thank you for contacting ATI Customer Care.
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Here is the RMA number you have requested:
RMA #: CSC243058
Product Name: RADEON 9800 PRO
Product P/N: 102A0752100
BIOS P/N: 113A07521102
Serial Number: 630401011902
Please see below for shipping information.
Should you require any further information or assistance, do not hesitate to contact us again.
Regards,
Customer Care
ATI Technologies, Inc.
http://www.ati.com
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ATI Customer Service Instructions for RMA Service
In order to facilitate quick and orderly turn-around, please follow these suggestions when shipping the product. ATI will ship the repaired or exchanged product at no cost to you, however, you are responsible for the shipping costs incurred when returning the defective product to ATI.
1. Return only the item requiring repair. Do not return the outer box, diskettes, or manual. Your packing material will not be returned to you.
2. Please include a cover letter indicating your name, your RMA number, your return shipping address, and a brief description of the problem.
3. Package the product securely in a small cardboard box. Mark the RMA number clearly on the outside of the package. We are unable to accept packages which do not clearly show this number on the outside of the box.
USA CUSTOMERS ONLY
Please ship your product to:
ATI Technologies Inc.
171 Cooper Ave.
Unit #110
Tonawanda, NY
14150
USA
CANADIAN AND INTERNATIONAL CUSTOMERS
Please ship your product to:
ATI TECHNOLOGIES INC.
RMA Service Centre
33 Commerce Valley Drive East
Thornhill, ON, L3T-7N6
PLEASE NOTE:
* Only USA Customers may use the USA RMA Receiving Center. All other countries must ship directly to CANADA.
* USA Customers may ship directly to CANADA, but must complete all Customs documentation required for shipping goods across the border.
4. We recommend that you use a COURIER service of your choice to ship your product. The package should be insured for an appropriate value and traceable. Do not use regular Mail delivery service, although some Postal Services do offer courier type deliveries with insurance and tracking features which would be acceptable. ATI cannot be held responsible for packages which are lost or misdirected en route to our service facilities. Please ask your shipper to record the RMA # on all paperwork. Different courier services offer different delivery features and shipping costs. Some examples of the features offered are overnight delivery and customs brokerage services for international deliveries. Please select a courier service with the features and shipping costs that are acceptable to you.
5. When possible, products are repaired and shipped back within 10 business days from receipt at our Service Centre in Canada. However, special circumstances may increase the turnaround time.
kannst du die rechnung nochmal einscannen?
