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ORDER CONFIRMATION Date: 02-JAN-2007
Your RMA (Return Material Authorization) Number is ***********
Your Order Reference Number is: *********** 01-02-2007 22:21
This Seagate RMA (Return Material Authorization) is valid for 30 days.
Please verify your name and address on your order acknowledgement in order to prevent any unnecessary delay.
The Seagate RMA (Return Material Authorization) number issued is for the return of the defective warranty product only. Without prior approval, Seagate may consider the use of this RMA Number to return non-defective product as fraud.
Return Product Mailing Location
SEAGATE TECHNOLOGY, INT'L
Koolhovenlaan 1
Schiphol-Rijk,
Nederland 1119 NB
RMA Number: ************
Issue Date: 02-JAN-2007
Order Reference Number************ 01-02-2007 22:21
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Bill: RM00645114 Ship: RM00645115
****************
Dortmund, Deutschland/NRW
*******************
Dortmund, Deutschland/NRW
Germany 44***
Emailed to:
trice1001@hotmail.com
Currency Displayed is USD
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Line/
Seq ARO/
CRB Return Type/
Return Reason Seagate PN PN Descrip/
Line Ref # Issue Date/
Request Qty
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1 N Return for Exchange 6V250F005641A 6V250F0 02-JAN-2007
1 N Field Failure 1
Customer PN:
Qty: 1 War: I Credit: 0.00 0.00 Shipmt: 0.00 0.00
Serials: V5035D9G
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Total Requested Quantity : 1
Total Estimated Credit Amount : 0.00
Total Estimated Shipment Amount : 0.00
Order Total does not include applicable Sales Tax nor Freight Charge
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NOTE REGARDING RETURN OF SEAGATE PRODUCTS
This return material authorization (RMA) is to be used to return Seagate products only.
Please do not combine Seagate products with Maxtor products into a single RMA request.
Please do not combine Seagate products with Maxtor products into a single shipment.
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SHIPPING INSTRUCTIONS:
----- INTERNAL SEAGATE HARD DISC DRIVES -----
Remove all accessories and/or spare parts. Ship the BARE DRIVE ONLY. Seagate is not responsible for accessories; they cannot be returned. Accessories include, but are not limited to, the following:
Adapters
Cables
Cases
Controller cards
Face-plates
Literature
Manuals
Mounting brackets
Side rails
Software
----- EXTERNAL SEAGATE HARD DISC DRIVES -----
DO ship the power adapter along with the external drive to Seagate.
DO NOT ship the interface cables, software, nor the drive stand.
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Use original packaging when possible:
Reference the RMA Number on the outside of each box.
Enclose each drive in an ESD (electrostatic discharge) bag or in an anti-static plastic shell (SeaShell). If packaging more than one drive, use a separate container for each drive.
Secure each unit in 2-inch thick foam rubber in a corrugated box. DO NOT USE peanuts, bubble wrap, packing pellets or newspaper.
For more information on how to pack your unit, please view:
http://www.seagate.com/support/service/pdf/pack.pdf. For more information concerning packaging suppliers, please view:
http://www.seagate.com/support/service/packaging.html
Warranty is void if the SeaShield cover or top cover, or any seal or label is removed or damaged, if it is improperly packaged, or if the drive experiences shock in excess of its Gs rating.
http://www.seagate.com/support/service/pdf/warranty_void.pdf
Unless covered under other contractual agreements, the following applies to all consumer customer returns:
Ship to the Seagate address printed below via the carrier of your choice. Seagate will not be responsible for shipments for which the carrier cannot provide proof of delivery.
You must pay shipping charges when sending packages to Seagate.
If your product is under warranty, Seagate will pay for shipment of repaired or/ replacement products from Seagate to you.
You must pay all applicable taxes and duties / customs charges for shipments to and from Seagate from Seagate to you.
Seagate is not responsible for loss or damage during shipment. We suggest that you purchase freight insurance on your shipments.
NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorization from Seagate. Shipments arriving at Seagate with charges due are subject to being returned (unrepaired) with all charges, including return expenses, due and payable by from the originator. SEAGATE WILL HAVE NO RESPONSIBILITY FOR SUCH DATA AND WILL HAVE NO LIABILITY ARISING OUT OF ANY DAMAGE TO OR LOSS OF SUCH DATA WHILE THE PRODUCT IS IN SEAGATE'S POSSESSION.
A T1 document must join the shipment if applicable (notify your agent).
NOTICE:
PLEASE NOTE THAT THE CREDIT AMOUNTS SHOWN MAY DIFFER FROM ACTUAL CREDIT ISSUED AT TIME OF DRIVES RECEIPT. THESE AMOUNTS ALSO HAVE NOT TAKEN INTO CONSIDERATION ANY CREDIT OR DEBIT CUT AGAINST ORIGINAL NEW BUILD SHIPMENTS.
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SEAGATE RETURN POLICY
Your original drive will NOT be returned. All data and software will be lost. The replacement drive will be low-level formatted. If you need the data on the drive and do not have a backup copy, you may want to consider data recovery services before shipping the drive to Seagate for replacement. For more information on Data Recovery, please view:
https://www.seagatedatarecovery.com/index.aspx
If stock is not available, Seagate will replace your drive with an equivalent or greater-capacity model that meets or exceeds the specifications of your defective drive. If your defective drive is part of a mirrored or RAID system, please contact your Seagate Customer Service Center BEFORE returning your drive(s) to Seagate.
Your original drive will NOT be returned to you.
Replacement products are factory-repaired units.
Replacements carry the greater of: original warranty balance or 90 days.
Delivery is during normal business hours to the address you provided.
You (or proxy) must SIGN delivery document at the time of delivery.
Replacements will NOT be left without proper acceptance by signature.
All data and software on your returned drive(s) will be lost.
Replacement disc drives arrive low-level formatted.
Any required data recovery service must be completed BEFORE shipping the drive(s) to Seagate for replacement.
Do not enclose any personal notes within your parcel. This will not reach the warranty support department.
Please see Seagate's limited consumer warranty statement at:
http://www.seagate.com/support/service/warranty.html for further warranty information.
If you need further assistance, please contact us at:
http://www.seagate.com/contact/index.html.
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PRODUCT MUST BE SHIPPED TO:
(Cut on dotted lines for shipping label if desired. This is a shipping label only and NOT postage.)
Order Number: ************
UPS-SCS
Collection Point Seagate
Lohstrasse 32
Schwaig, (Oberding)
Germany 85445
YOU CAN TRACK THE STATUS OF THIS RMA ONLINE AT:
https://my.seagate.com/partners/user
******** ALWAYS REFERENCE RMA NUMBER ********
when inquiring about or sending in your order.
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