Hello,
We are writing to inform you that a malicious act resulted in unauthorised access to one of our information systems, which may have led to the viewing of certain data concerning you.
What data is concerned?
Last name
First name
Postal address
Email address
Fax number
Mobile phone number
Landline phone number
Customer language
Salutation/title (Doctor, Mr, Ms, Master, Not specified)
Technical customer codes
Customer type (Individual, Professional)
Date of last login to the customer web account
Date of registration on the website
Your bank details (bank account details, card number), login credentials and passwords were not affected.
What measures have we taken?
As soon as the incident was detected, we:
completely isolated the affected solution;
reviewed our access strategy for the affected systems;
notified the French Data Protection Authority (CNIL) of this incident, in accordance with the applicable regulations.
What are the risks for you?
The data concerned could be used in attempted fraud or phishing attacks. We therefore urge you to remain particularly vigilant in the coming weeks.
How can you protect yourself?
Do not click on any link received by email or SMS without first verifying the authenticity of the sender and the destination address (find out more:
https://www.cybermalveillance.gouv....nnaitre-un-mail-de-phishing-ou-dhameconnage);
Never disclose your personal data, login credentials or bank details by email, SMS or telephone;
Our teams will never ask you for your password, bank details or to change your bank account details through these channels. If you receive a suspicious call or message claiming to be from LDLC, do not respond and contact us directly through our usual channels.
Any questions or concerns?
You can contact our Data Protection Officer at
dpo@groupe-ldlc.com or through our contact page:
https://www.ldlc.com/en/help/57-contact-us/. If, after contacting us, you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (CNIL).
We apologise for any inconvenience caused by this incident and assure you that we are fully committed to strengthening the security of your data.
Yours sincerely,
Groupe LDLC
t.me
