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I have not received the package yet.

I understand your explanation, I apologize for my anger, I was upset about not understand their point of view and not receive any explanation. I'd just like to know one more thing, who have to speak to find the package back, as I said in point 6 I did not receive the return package.

I perfectly understand your explanation as to packaging and package accept that it was not the best and their conditions but what bothers me is how to proceed: 1. The European consumer law says it must be the seller who collect the product and forced me to send it. 2. I did not find any stores...

If I get me a pack of a product under warranty , I do not pick the package and the package status notify the shipping company . The packaging would not be the best but I did not find the package box (never needed) , and I do not work in companies like Caseking to know where you buy them. If the...

If the package arrived in poor condition but not have to take notify the carrier of their status and that devuelva.Caseking has done wrong in the return process . The contract I have with the transport company shipping conditions are agreed . You caseking have to look at the product not the package.

Where I live NOT big boxes are sold. The shipping company receives a fragile product , insurance against any damage or stroke. If the product does not arrive in perfect condition, the buyer communicates or returned .

The protection falls resisted 80cm, rigid internal protection role burbucas and an external brown to prevent the paper product see . I did not find large boxes to put the best product or any kind of protection, so I decided to pay for the best protection by the carrier and insurance covering any...

If there really is some damage damage the product and not the package is. The customer does not have to send the package. DIRECTIVE 2011/83 / EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of October 25, 2011

I am completely disappointed with the way Caseking processed my warranty. I made use of my screen's warranty, sending it in a packet with adequate protection, insuring it for extra safety and specifying that it was fragile to avoid any harm in it. Caseking, after receiving the packet, returned...